CAMBRAIN SOLO / PURCHASE INFORMATION
Refund Policy
Refunds for CamBrain Solo purchases processed by Paddle follow Paddle’s Refund Policy and Buyer Terms. This includes monthly and annual subscriptions, renewals, perpetual licenses and optional Update & Support Plans. Public sales are being prepared.
Payments on this site are exclusively for CamBrain Solo app licenses: monthly subscriptions, annual subscriptions and perpetual licenses. DIT services, on-site work and consulting are not included.
1. Paddle purchases and refund requests
You can request a refund from Paddle within 14 days of each payment, including a subscription renewal. Paddle handles requests under its Refund Policy and applicable consumer law.
CamBrain does not impose additional refund exclusions based on your plan, a previous trial, downloading, activation or software usage.
2. Consumer rights
Your statutory withdrawal rights and rights for faulty, misdescribed or undelivered products remain protected. Country-specific rights and time limits are set out in Paddle’s Refund Policy. The 14-day request period does not shorten any longer period or other right that applies to your purchase.
3. Additional 30-day paid-trial guarantee
This is an additional CamBrain benefit, separate from the Paddle refund rights that apply to every purchase.
CamBrain additionally guarantees a full refund of the first KRW 990 / USD 0.99 paid-trial charge when requested within 30 days of that initial payment, once per account.
This additional guarantee covers the initial trial charge and is measured from its payment date, including if you later change plans. All purchases retain their rights under Paddle’s Refund Policy and applicable law.
4. How to request a refund
Visit paddle.net and select “Request refund”, or use the receipt or support link in your Paddle purchase confirmation. You can contact Paddle directly without prior approval from CamBrain.
For help with a purchase or the additional trial guarantee, email contact@cambrain.app. Your purchase email and transaction reference, if available, help us locate the payment. We can help if you do not have all the details. Never send your full card number, password or security code.
For withdrawals covered by section 3.1.1 of Paddle’s Refund Policy, Paddle refunds within 14 days of receiving the withdrawal request. Other eligible refunds are processed within 14 days of approval, using the original payment method where possible. Applicable statutory deadlines remain protected. Bank posting times may differ.
5. Canceling automatic renewal
Canceling a subscription prevents the next automatic renewal. If no refund is issued, access continues until the paid term ends. Use the billing management link supplied with the purchase or contact us to request cancellation before your next charge.
6. Access and data after a refund
An approved refund removes the access associated with the refunded purchase. It does not delete your projects or original media.
Refunding an Update & Support Plan removes only the added update period and rights dependent on it, while preserving the existing perpetual license and previously covered period. Refunding a perpetual purchase does not automatically reactivate an earlier subscription or authorize new charges.