Purchases and subscriptions
Change or cancel a subscription and request a refund
Understand stopping the next payment, changing plans, and requesting a refund.
Commercial purchasing and app license integration are being prepared. Check your account for purchase and download availability.
Stop the next automatic payment
Request cancellation through the subscription management link in Billing or your payment confirmation email. Afterward, check that the next payment is stopped and confirm the end of access. If the link is unavailable, you can contact Paddle buyer support.
An account deletion request does not cancel a subscription by itself. Check the subscription separately when requesting account deletion.
Switch between monthly and annual plans
The policy for switching between monthly and annual plans is to start the new cycle after the current access period ends. The original 30-day period is retained during the first trial. Review and agree to the effective date and next payment amount shown on the change screen.
If the change is being prepared or needs further review, check its status instead of submitting it again. If the feature is unavailable, tell the help desk which plan you want and your current access period.
A renewal payment failed
The renewal recovery policy allows a 7-day grace period from the originally scheduled renewal date. Check your payment method in Billing or through the payment confirmation email. A late recovery is still handled against the original access period.
After 7 days, check your current account status and contact support. A failed-payment label alone does not mean the subscription has been canceled.
Request a refund
CamBrain’s own 30-day satisfaction guarantee applies only to the initial KRW 990 or $0.99 trial transaction. Regular monthly and annual payments, perpetual licenses, and the Update & Support Plan do not have a separate CamBrain 30-day or 14-day guarantee.
Cancellation and refund rights under the laws of your country of residence and Paddle’s policies apply separately. Use the support link on your receipt or Paddle buyer support to find the transaction and submit a request. You can also report app problems to the CamBrain help desk.
Submitting a request and receiving a completed refund are separate states. Check the decision and the returned payment.
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